Universal InfotechUniversal Infotech

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Universal Infotech, established in the year of 2003 is listed among the prominent service provider of offshore BPO services and call center services. Our main aim is to provide best services to our client and attain maximum client satisfaction. The services offered by us are widely acclaimed for its timely execution. 

 

The services offered by us includes Call Center Services, PC to Phonesw, Call Center Software Solutions, VOIP Adapters, Networking Solutions, International Calling Vouchers, VOIP Solution, Broadband Home Phone Internet Phones, Voip Termination, Mobile Dialers, VOIP Solutionsw, Bill Bery, Our Services, Voip Switch, Wholesale carrier service, DID Number, IP Phones, CISCO, Asterisk Gateway, Quintum, Asterisk Billing Systems and 3Com.

 

We have established ourselves as the well known organization in the industry by achieving the aim and goals of our organization. Our forte lies in offering services like Outbound Call Center Services, Customer Service, Inbound Call Center Services, Class and Seminar Registration, Order Taking, Answering Service and Web Enabled Customer Support Services.

 

The main aim of our company is to "make profitable connections with their customers". All our endeavors are directed towards bringing best services to our client at the most cost effective prices. Due to the dedication and commitment of our team, we have successfully met the bulk of requirements of our clients.

 



Company Profile
Basic Information
Business Type
  • Service Provider
Ownership & Capital
Year of Establishment
2003
Ownership Type
Sole Proprietorship (Individual)
Trade & Market
Major Markets
  • Indian Subcontinent
Annual Turnover
Upto US$ 0.25 Million (or upto Rs. 1 Crore Approx.)
Team & Staff
Total Number of Employees
51 to 100 People


Product Range

 Our company presents an exclusive array of solutions helping our client to achieve desired results. The services offered by us upgrade the quality and performance of our productivity. Our services are used in the field of Call Center Solutions, Complete VoIP Services, Call Center Support Services and Total Networking Solutions. These services are offered at the most reasonable prices. Following are the services offered by us:-

 

Category

products

Call Center Services

Inbound Process

 

Outbound Process

 

Market Research and Development Services

Call Center Software Solutions

Preparative Dial Solutions

 

Softphone Software

 

VoIP Gateway

 

PCs and Servers

Networking Solutions

Wi-Fi Service

 

Hub Network Services

 

Switches and Routers

 

LCD Monitors

VOIP Solution

VoIP Softswitch

 

Calling Card

 

Mobile Dialer

 

Internet Services

Voip Termination

Domestic Voice Termination Service

 

A to Z Termination

 

White CLI Routes

  

With our in-depth understanding, we have set high service strength in the industry. The unmatched features of our service range are as follows:-

 

  • You will never get the corporate "run around"
  • You will always receive a prompt call back if you leave a message
  • We do what we say. That means on time and on budget
  • You will always receive a prompt response to an email inquiry

 

Service Portfolio

We offer a variety of solutions that help our customers gain competitive advantage by reducing their costs while enhancing their output performance and quality. The various services offered by us in the fields of Call Center Support Services, Call Center Solutions, Total Networking Solutions and Complete VoIP Services are available at very reasonable prices and are guaranteed to generate significant revenues for our clients and provide a return on investment in as short a timescale. The entire range of services offered by us includes:

  • In Bound Process
  • Outbound Process
  • Market Research And Development
  • Preparative Dial solutions
  • Soft Phone
  • VoIP Gateway
  • Wi-Fi Service
  • Hub
  • Switches
  • Softswitch
  • Calling Card
  • Mobile Dialer

Service Features

We are committed towards offering optimal services to our customers to the best of our abilities. Our focus areas include all major and minor service points that matter to our clients. An in-depth understanding of all the intricacies of the business has allowed us to develop a set of service strengths that are unmatched in today’s industry. These features include

  • You will always receive a prompt call back if you leave a message
  • You will always receive a prompt response to an email inquiry
  • We do what we say. That means on time and on budget
  • You will never get the corporate "run around"

Infrastructure

We have well maintained infrastructure that posses all the latest and updated facilities. Our infrastructure includes high-caliber software and hardware with redundant and robust network. The systems currently used by us are in strict compliance with the 24/7 IT support and IT security. It helps us in delivering outstanding range of IT technology solutions to the client. Due to the infrastructural facility, we have offered flawless range of services ensuring its high quality standards. 

Quality Assurance

Quality being the prior concern, we strive to offer high quality services as per the client requirement. We specialize in meeting the requirement of our client timely. The services offered by us are widely renowned across the global market for its adherence to industry set norms. Our company understands the special requirement of our client and come up with their specifications. 

Customer Satisfaction

Our forte lies in offering best services for the IT sector. Our services are broadly acclaimed for its quality and cost effective prices range. We have a team of highly qualified professionals adhering to the industrial set norms. They work in close coordination with each other and meet the requirement of the client timely. In addition to this, we maintain cordial relations with our client and have become the most preferred choice among our customers. 

Our Culture

We are client centric organization ensuring the maximum performance. Our company understands the value the personal of our client. Our main intent of our company is to provide healthy work-life to our customers. The management department of our company gives guidance to the agents with the training sessions and mentorship program. It helps in the development of the employees in different aspects. 

Our Team

We have a team of highly talented and dedicated professionals working with us. They have wide experience regarding the current prevailing changes of the industry. Our highly experienced professional carefully recruits the workforce to ensure timely services. They are selected on the basis of their interpersonal skills, technical knowledge and management abilities. With the support of our dexterous team, we have achieved the success. In addition to this, we have the capability of meeting the bulk of requirements in a given time frame

Industry caters to

Being a client centric organization, we offer services for BPO industry and call center. We have established ourselves as the leading service provider. With our timely execution of services, we have supported our customers at every sphere. Our company used hi-technology methods to come up with innovative results. We strictly adhere to international quality standards and maintaining healthy working environment. With our quality services, we have successfully expanded our business world wide. 

Why Us?

Our company is renowned as the leading service provider in the market of IT sector. The client in collaboration with us gives us repeated orders and recommends our name in the industry for best services. Following are the factors that make us the most popular service provider:-

  • All services available at industry best prices
  • Wide variety of highly specialized services
  • Team of qualified and talented experts proficient in offering personalized and customized services
  • Years of experience in the domain
  • Comprehensive pre and post sales services offered by our experts

Contact Us

Mr. Deepak Tyagi (CEO)
B-2, Frist Floor, Sector-57
Noida, Uttar Pradesh - 201 301, India

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