Call Center Services - Inbound Services, Outbound Process, Market Research and Development Services and Web & Chat Support Service Provider

Call Center Services

We are leading service providers of Call Center Services. We offer services also for BPO’s, Multi-National Companies and Industries which reduce and evenly share the work load. One of the most predominant features of our service is it can automate the tiresome manual work in an organization. These services can reduce the cost incurred on completing a project and helps to finish the given task on time. All the services listed under this category are as follows, Inbound Services, Outbound Services, Market Research and Development Services.

Inbound Services

Our organization is involved in providing extraordinary services in the field of Inbound Process. We offer very effective services like handling the inbound calls for the Companies as Customer Support etc. We deliver this process through our well trained professionals. This process is majorly outsourced for Customer Care Services and Technical Services in handling the queries of the customer for a product or service and many more.

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Outbound Process

Our company is a well reputed service provider for Outbound Process. We provide fast and steady service like Selling, Up-Selling, Appointment Fixing and Surveying. We rely on providing this service for valued sale and up-sale, without asking any excuses on a target basis for our Client’s. These services are applied specially in the organizations that outsource their projects for timely delivery. These services are flawlessly rendered to please our clients for both onsite and offshore.

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Market Research and Development Services

We provide outstanding services in the field of Market Research and Development Services. We offer various services such as Collecting DB, DB Processing and Analyzing the collected Data. Our salient feature is we help to understand the market demand, preference and requirement of customers etc. It is used for studying the market demand and providing apt solutions to identify market status. Moreover, it also creates a good rapport with the customers.

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Web & Chat Support

We provide our esteemed clients with Web & Chat support Chat that is fully customizable open source web chat software implemented in JavaScript, PHP and MySQL. Our Web and chat support comes with a range of comprehensive features Private messaging, Invitation system, Ignoring offending Users, Emoticons / Smilies and many more. Also, sound support is implemented using Flash, Socket support using Flash on client-side and Ruby on server-side. We offer services at very great prices.

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Game Support

We provide with Game support to our esteemed clients for excellent gaming experience. Further, our game support posses unmatched features such as Free Voice Server, FTP, Full Support, Easy to Use Admin Tools and Friendly Support Staff. Moreover, these game support are easy to install and can be customized in various technical specifications as per requirement of client. Our prices are virtually unparalleled elsewhere.

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Predictive Dialer Solution

We sell both hosted or premise Based Predictive Dialer Systems. A predictive dialer is an automated dialing system designed to initiate a large volume of outbound calls from a user defined call list. It passes only the answered calls to available phone agents. Using predictive dialing algorithms, the system automatically places an appropriate number of outbound dials designed to minimize the time between answered calls (wait time) and maximize your leads. Since the phone agents do not have to manually dial numbers, listen to no answers, busy signals, telephone company recordings and answering machines, their talk time and productivity dramatically increases. The dialers are easy to use, reliable and 100% FTC/FCC compliant.

Our Hosted/Cloud Based Predictive Dialer is easy-to-use, easy-to-setup, and has a robust feature/functionality toolset that rivals even the most expensive premise based systems. We can have you up and running in a matter of hours. All your agents need is a reliable broadband internet connection and they can login and take calls from anywhere in the world:

1. Soft Dialer
2. Hard Dialer

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Predictive Dialer Solution